Technical Support
- Contact IMS technical support by email: seerstat@imsweb.com.
- Visit the SEER*Stat general website: https://seer.cancer.gov/seerstat/.
- Visit the SEER*Stat help website: https://seer.cancer.gov/help/seerstat.
- For a list of common questions, please check the Frequently Asked Questions (FAQs) list.
Bug Reporting
When submitting a bug report, please provide the following if available:
- A text description of the problem encountered.
- The version number of the SEER*Stat application you are using. This can be found in the About box, under Help.
- The Session File (.sf, .si, .ss, .sp, .sm, .st, .sl) from the session you were in (if there is one).
- The Matrix File (.sfm, .sim, .ssm, .spm, .smm, .stm, .slm) of the results you generated from the session (if there is one).
- If you are able, take screenshots of the screens that look odd or you have questions about. Screenshots should be in JPG (Jpeg) format.
- The more information you provide, the quicker we can reproduce and then fix the problem.
- Send all of this to seerstat@imsweb.com.
- Thanks for taking the time to help us make this a better product!