Technical Support

Contact IMS technical support by email: seerstat@imsweb.com.
Visit the SEER*Stat general website: https://seer.cancer.gov/seerstat/.
Visit the SEER*Stat help website: https://seer.cancer.gov/help/seerstat.
For a list of common questions, please check the Frequently Asked Questions (FAQs) list.

Bug Reporting

When submitting a bug report, please provide the following if available:

A text description of the problem encountered.
The version number of the SEER*Stat application you are using. This can be found in the About box, under Help.
The Session File (.sf, .si, .ss, .sp, .sm, .st, .sl) from the session you were in (if there is one).
The Matrix File (.sfm, .sim, .ssm, .spm, .smm, .stm, .slm) of the results you generated from the session (if there is one).
If you are able, take screenshots of the screens that look odd or you have questions about. Screenshots should be in JPG (Jpeg) format.
The more information you provide, the quicker we can reproduce and then fix the problem.
Send all of this to seerstat@imsweb.com.
Thanks for taking the time to help us make this a better product!